shop
manufacturers
shop

Terms and Conditions

Privacy Policy

Green Chickadee regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Green Chickadee users, and conforms to Internet privacy standards.

Collection of Information

In order to use the Green Chickadee website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regards sales, support and accounts, including email.

Any information collected by Green Chickadee is collected via correspondence from you or your company, This may be via the telephone, email, fax or directly through our website.

Use of Information

Any details collected from Green Chickadee customers is required in order to provide you with our products and a high level of customer service. It will never be passed on to third parties.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at sales@greenchickadee.com.au

Orders
If you purchase a product from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Security Policy

Green Chickadee uses the Securepay Payment Gateway for its online credit card transactions.
Securepay processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the securepay gateway are secured payments.
• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within securepay’s bank-grade data centre, further
protecting your credit card data.
• Securepay is an authorised third party processor for all the major Australian banks.
• Securepay at no time touches your funds; all monies are directly transferred from your credit card to the
merchant account held by .

Delivery Policy

After ordering online, you will receive an email confirmation. We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within one working day with the exception of pads which may have to be manufactured prior to despatch.
If you wish to query a delivery please contact us at sales@greenchickadee.com.au

Shipping 

Shipping on pads and book covers is free Australia wide. There is a flat rate of $9.50 for all other orders Australia Wide.

Express Post is also offered.

Please note - there is no tracking on orders marked 'free shipping'. If you require tracking on these orders, please select registered post.

Shipping to New Zealand and Asia depends on your country.

Where possible, we use recycled packaging that we receive from our suppliers. brown paper and large envelopes to minimise environmental impact.

Some orders may be sent in Australia Post satchels which can be recycled at most Coles supermarkets.

Refund & Returns Policy


If for any reason you are not completely satisfied with your purchase we will give you a 7 day money-back guarantee from the time you receive the goods. Please email us at sales@greenchickadee.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products
must be returned in their original condition. All postage costs are to be paid by the buyer.
We recommend that you return the product via Registered post and that you pre pay all postage.